Environmental policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-7 working days. Thereafter, they should arrive within 1 to 4 days to the UK or Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/New Zealand. Other destinations may vary—please allow up to 2 weeks for delivery.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Got another question?

Please contact us on contato@afluente.art with any other questions.

We have a 30 day return policy for rolled prints only (excluding framed prints). If you are not satisfied with your rolled print, please email us at contato@afluente.art and we will assist you with the return.

To be eligible for a return, the item must be in the same condition in which you received it. Before returning it, we recommend that you package the print exactly as it was when you received it. This will minimise the possibility of damage in transit.

Return shipping costs will be borne by the collector. Refunds will be made as soon as the artwork arrives at our studio and we confirm that it is undamaged. We will not accept returns that have not been previously requested.

You can always contact us with any questions about returns at contato@afluente.art .

Damage and Problems

Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item so that we can assess the problem and resolve it.

Exceptions / non-returnable items

Certain types of items are non-returnable, such as framed prints. Please contact us if you have any queries or questions about a particular item.

Exchanges

The quickest way to process an exchange is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Please note that it may take some time for the bank or credit card issuer to process and post the refund. If it has been more than 15 working days since we approved your refund, please contact us at contato@afluente.art .

This privacy statement sets out the basis on which we will use any personal information that we may collect about you as a visitor of, or customer of our Site.

We may collect and process the following information about you: 

• Information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; your date of birth, information about your relationship with the Site owner (including your purchase history and feedback you have provided to the Site owner).
• Information that our website and other systems collect about you.

We may use your information for the following purposes: 

• To operate, manage, develop and promote our future events, exhibitions and occasionally with details of special offers, new products or artworks that have been added to the Site.

Your rights 

You have a right of access to the personal information that we hold about you, and to related information, under data protection law. You can also require any inaccurate personal information to be corrected or deleted. You can object to our use of your personal information for direct marketing purposes at any time and opt out / unsubscribe from any further emails, marketing or communications and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances. 

If you wish to exercise any of these rights, please contact us as set out below.

Contact us 

We welcome questions, comments and requests regarding this privacy statement and our processing of personal information. Please send them to contato@afluente.art